FAQ (Frequently Asked Questions)
Yes, we deliver worldwide !
At checkout, you will usually have the choice to opt for : ups, lettre suivis, or delivengo
Some countries are unfortunately not eligible for lettre suivi, so you will have the choice to choose another couriers : ups or delivengo
All our orders are shipped from France.
We usually dispatch orders the same working day
Yes, all our shipment are tracked with all our couriers
It depends of the delivery method you choose, your shipping country and the order amount.
You will find this information during the checkout after your personal details. But all orders from £55 have FREE SHIPPING
It happens some times that some couriers are not immediately trackable. Please note that it can take up to 72 hours before you can track your order.
If you can't track your order after 72 hours, please contact us here
Transit time varies from region to region. It depends of the chosen shipping methods
However these are the delays we usually notice :
Lettre suivi :
Infrequently, packages can be delayed due to unexpected events.
Please also note that Ups and Delivengo, Lettre Suivi are postal services which mean the delays we are providing are only estimations and are not guaranteed. However, if the estimated transit time has passed and there is no recent update on the tracking page. We would kindly ask you to reach us
Sonhos accepts all forms of debit card and express payement gateways as Paypal, Google Pay and Apple Pay
We do not accept payment on delivery
Yes, if your order has been shipped yet. Please contact us soon as possible
Yes, we do accept exchanges a,f returns of unworn bracelets if they are made within 21 days of purchase
You can apply for a return.
Please allow up to 7 working days to see your refund on your card/bank statement. If you are still not able to see the refund after this delay, please contact us here
We do produce our bracelets in many regions of the world but they mostly come from Europe and Asia
Yes, all our bracelets can be in contact with water. However, we do not advise you to wear any bracelet with metals or precious metals in salt water.
We are not offering any wholesale at the moment.
Sponsoring influencers is not our marketing strategy. But we occasionnaly accept collaborations. Thank's a lot for your interest ! You can apply here
We try to answers your dm on social media soon as possible. However, the best and fastest way to contact us is by using our support email.